Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@duares.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@duares.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@duares.com.
Returns and Refund Policy
At Duares, we are committed to providing you with products that help temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, that’s why we are offering a 14-day guarantee. Returns, Refunds, and Exchanges Policies and Common Questions:
WHERE CAN WE REACH YOU?
Our Customer Service (CS) team is always available and will respond within 24 hours. Reach them at:
- Email: info@duares.com
To expedite the process, please make sure to clearly state your order number, your issue/concern, your email, and first and last name when you made the purchase. We will get back to you within 24 hours.
Please also be aware that some companies pose as Duares. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be Duares.
AM I ELIGIBLE TO RETURN THE PRODUCTS?
Yes, you are eligible to return your products with our 14 day result or refund guarantee.
Email our support at support@duares.com Follow the instructions provided by our support specialist
Once your request is approved, you will get a confirmation email with shipping guidelines
I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?
If the purchased product is damaged, reach out to us through email within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:
Subject line: Damaged or Defective product
Order No.:
Full name:
Description and photo or preferably a video of the defective product
Contact email address:
MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.
If you have purchased Porch Pirate Protection to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:
Subject line: Stolen, lost in transit order with porch pirate protection
Order No.:
Full name:
Contact email address:
Our CS team will immediately initiate a replacement for you.
MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE THE SHIPPING PROTECTION:
We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping their returns back, we do not provide return labels. Please also do not return the product without prior consultation with our team.
WHAT ARE MY REFUND OPTIONS?
The following refund options are supported:
- Refund to the original payment method
- Refund to the store credit (if applicable)
HOW SOON WILL I GET MY REFUND?
As soon as you returned the product and it was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.
LATE OR MISSING REFUNDS
If you have not yet received a refund, please follow these steps to resolve the issue:
- Double-check your bank account to ensure that the refund has not been credited yet.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Reach out to your bank as there is usually a processing period before the refund is posted.
If you have completed these steps and still haven't received your refund, please feel free to contact us at support@duares.com.
Thank you for choosing Duares. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.
Have questions?
Don’t hesitate to email us at info@duares.com
All refunds will incur a $20 USD per deal restocking fee
This includes; repackaging, organizing, storing & adding any contents that may have not been returned or lost.
If you get our 2x Foot Massager deal for $99.95, this would be a $20 restocking fee. If you were to get our 4x Foot Massager deal for $189.90. this would be a $40 restocking fee. And so on.
Thank you for your continued support and understanding.